Back of House Manager
On-siteQuebec, Canada or Rosemère, Quebec, Canada
Job Summary
Lead day-to-day operations of the stockroom, managing inbound deliveries, outbound transfers, and e-commerce fulfillment including picking, packing, and shipping orders. Ensure accurate labeling, logical placement, and maintain general order, cleanliness, and inventory accuracy while researching discrepancies to decrease store shrinkage. Oversee store supplies and communicate daily with customer service, support office leaders, and other stores via Slack, email, or other channels. Provide positive leadership, foster personal progression for staff, and support onboarding and training for new starters. Maintain awareness of product knowledge and trends while working within company guidelines and policies.
Required Qualifications
- 3+ years stockroom and/or distribution center experience
- 2+ years people management experience
- Excellent verbal and written communication skills
- Strong attention to detail and task oriented
- Must have a high sense of urgency. Being both proactive and organized
- Full time availability – standard daily starts as early 8am, including late nights, weekends, and holidays in line with changing business needs
- Proven experience supervising, training and developing team members
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Openness to feedback and willingness to develop
- Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
Desired Qualifications
- Being passionate and knowledgeable about streetwear and sneaker culture
- G-Suite, experience with Gmail, Google Docs, Sheets is an asset
- Experience with Jesta POS, Shopify and Slack platform is an asset
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