B2C Customer Experience Associate I

Respond to incoming customer contacts via email, phone, and chat while resolving standard order, shipment, and product inquiries within established SLAs. Enter and manage customer orders with high accuracy, process returns/warranties/repairs with correct documentation, and communicate order changes to internal partners. Troubleshoot basic product concerns, provide clear guidance, and escalate complex issues following defined procedures. Maintain accurate documentation in customer systems while demonstrating reliability and teamwork in a high-volume environment. Based in Bozeman, MT, this role reports to the Customer Experience Supervisor.