B2B Support Agent

B2B Technical Support Agent responsible for resolving technical inquiries via phone, chat, and email for business clients, aiming for first-contact resolution, with escalation when needed. Build professional relationships with enterprise customers, act as their go-to expert, and demonstrate strong Maltese and English communication. Requires solid technical troubleshooting skills, the ability to multitask and manage complex cases, and ongoing engagement until resolution. A technical qualification such as a Diploma in IT is considered a bonus. The role offers competitive pay, benefits, career growth, training, a collaborative team, and a hybrid work arrangement in Malta (Mriehel or Birkirkara).