B2B Smart Fridge Field Operations Manager
$80,000–$90,000 year
On-siteNew York, United States
Job Summary
Build, prepare, and audit Smart Fridge units before deployment while assembling hardware kits, maintaining inventory, and tracking serial numbers. Coordinate shipments, freight, and local moves; confirm site readiness with Launch and Sales teams; and ensure correct hardware, branding, and connectivity are installed. Validate systems, test connectivity and temperature monitoring, and partner with Tech teams to troubleshoot issues. Document fixes, create SOPs, and track maintenance tickets and costs by market. Support launch stabilization and handoff to BAU ownership. Requires 3-6+ years in field operations, up to 25% travel, and ability to work hands-on in warehouses and client sites.
Required Qualifications
- 3-6+ years of experience in field operations, warehouse operations, installation coordination, facilities, hardware deployment, technical logistics, or physical infrastructure rollout
- Willingness and ability to travel up to 25% of the time to support installations, troubleshooting, vendor management, and field operations
- Comfort working hands-on with equipment, hardware, tools, vendors, and field teams
- Experience coordinating contractors, installers, carriers, or maintenance partners
- Strong organization across trackers, inventory logs, invoices, POs, and vendor follow-up
- Ability to troubleshoot operational and technical issues without needing every step defined in advance
- Clear communication style with strong follow-through: what happened, why it happened, impact, owner, next step, and proof
- Ability to create practical SOPs, checklists, and training documents that teams can actually use in the field
- Willingness to travel regularly and work in warehouse/client-site environments
Desired Qualifications
- Experience with vending, smart fridges, retail hardware, appliances, IoT devices, cold-chain operations, facilities, or field-service networks
- Experience with connectivity devices, temperature sensors, camera systems, Raspberry Pi or similar hardware, QR/access systems, or operational dashboards
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