B2B Dealer Experience Associate

Dealer Experience Representative (DXR) responsibilities include being the main contact for incoming dealer calls, answering within 24 hours, responding to dealer emails within 24 hours, entering and managing dealer orders with 100% accuracy, issuing Return Authorizations and creating shipping labels, communicating order changes to relevant departments, developing positive dealer relations, presenting information to management and team members, monitoring order book daily, and demonstrating proactive problem-solving. Requires typing 35-40 WPM, proficient Microsoft Suite, strong phone skills, high attention to detail, ability to follow process documentation, excellent dealer service orientation, self-starter attitude, reliable attendance, strong verbal/written communication, and ability to multi-task and work collaboratively in a fast-paced environment. Pay range is $18.00-$22.00 hourly; actual offer based on experience/location/education/skills. Benefits include medical/dental/vision, disability and life insurance, 401K, PTO, holidays, gear discounts, and opportunities to contribute to an exciting mission.