B2B Customer Experience Specialist
Hybrid · Riga, Riga, Latvia
Riga, Riga, LatviaHybridFull TimeMid LevelNot SpecifiedB2B SaaSUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Industry
B2B SaaS
Job Summary
Handle incident response and resolution or escalation to technical support; coordinate and processing of client support requests; provide phone and email consultations, as well as classroom and online training to clients related to efficient use of services; recommend and execute improvements.
Required Qualifications
- At least 1 year of experience in customer service or similar
- Native/excellent Latvian, basic English
- Strong communication and problem-solving skills
- Customer empathy
- Accurate and detail-oriented approach to work
- Computer literacy
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