B2B Customer Experience Specialist
On-sitePanamá, Panamá, Panama
Job Summary
Serve as the primary point of contact for key B2B accounts, resolving escalations and maintaining long-term relationships. Guide new clients through the setup and onboarding process to ensure smooth transitions. Gather, track, and analyze client feedback and metrics to identify pain points and propose actionable improvements. Partner with sales, product, marketing, and technical teams to ensure alignment and deliver a unified customer journey. Develop retention strategies to reduce churn and identify opportunities to upsell or cross-sell products and services. Requires 2-5 years of experience in B2B sales development or account management, proficiency in MS Office and CRM tools like Salesforce, and exceptional interpersonal and problem-solving skills.
Required Qualifications
- Excellent English communication skills — C1 – Native (written and spoken)
- 2-5 years of experience in B2B sales development account management, or a similar quota-driven environment
- 2+ years of experience in B2B customer service, account management
- Proficiency in MS Office and standard CRM and CX software (e.g., Salesforce, Hubspot)
- Exceptional interpersonal, problem-solving, and conflict-resolution abilities
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