B2B Client Service Specialist (Maternity Cover)

Manage end-to-end order processes, advise customers on product ranges and stock, and ensure accurate data input while proactively communicating delivery updates. Issue credit and debit notes, verify credit accounts on SAP, and handle price adjustments and discounts in coordination with Credit Management. Resolve customer complaints efficiently, process returned goods administratively, and liaise with HQ on special production requests and lead time negotiations. Collaborate with the Design office for new motifs, oversee rebate activities, and maintain business relationships with Key Account Managers.