B&C Manager

Job Summary

Required Qualifications

• •Valid driver's license
• •Must be able to lift 50 lbs
• •Must be able to bend down, kneel, crouch, squat, and push
• •Must be able to work on weekends, evenings, and holidays
• •Must be able to work on-site at the resort's event venues, indoor and outdoor
• •Must be able to work at a desk and be on your feet walking or standing for most of the day
• •Must be able to maintain a dress code
• •Must be able to accept the job and understand the physical demands
• •Must be able to complete the essential functions of the job
• •Must be able to interview, select, train, supervise, counsel and disciple staff
• •Must be able to maintain the highest level of professionalism in conduct and appearance at all times
• •Must be able to guarantee total guest satisfaction
• •Must be able to communicate to the property's leaders regularly
• •Must be able to provide consistent, friendly, courteous, and attentive service to hotel guests
• •Must be able to determine set-ups in conjunction with Sales Managers
• •Must be able to coordinate functions with service and culinary staff
• •Must be able to check on food quality and courteous performance of the entire banquet staff
• •Must be able to brief staff on functions and procedure of service
• •Must be able to establish high standards of quality service and maintain them through effective training and continuous upgrading
• •Must be able to maintain the equipment entrusted to his care and keep pars up
• •Must be able to participate in the completion of the yearly marketing plan and ensure correct and comprehensive information is provided
• •Must be able to complete all training as assigned
• •Must be able to develop and initiate all actions necessary and appropriate to achieve established sales goals and business revenue goals for the hotel
• •Must be able to actively and consistently participate in sales meetings, planning sessions, and brainstorming opportunities to increase results for hotel's business
• •Must be able to complete all sales activities objectives and goals and ensure they are entered into Delphi
• •Must be able to prepare and distribute internal/external letters, forms, bookings, contracts, BEO's, group resumes, rooming lists, event schedules, and mail in an accurate and timely manner
• •Must be able to maintain records, reports, closing reports and payroll costs
• •Must be able to inspect function rooms and write work orders for the Engineering Department to maintain rooms in excellent condition
• •Must be able to maximize profits in his department through effective management techniques keeping in mind at all times guest satisfaction
• •Must be able to stay updated on new food and wine trends
• •Must be able to set the pace and a good example for a successful quality operation
• •Must be able to communicate with guests and employees using a positive and clear speaking voice
• •Must be able to listen to and understand requests
• •Must be able to respond with appropriate actions
• •Must be able to provide accurate information
• •Must be able to prepare for and conduct departmental meetings
• •Must be able to create and maintain the banquet server and set up staff schedule
• •Must be able to ensure all cash handling procedures are met
• •Must be able to maintain cleanliness of all outlets daily
• •Must be able to assimilate into the Hotel's Guest Service culture through understanding, supporting and participating in all elements of providing our hotel's guests with superior guest service
• •Must be able to plan, organize, and execute events smoothly, ensuring client satisfaction
• •Must be able to lead in training, scheduling, and supervising banquet staff to ensure top performance
• •Must be able to demonstrate exceptional communication and problem-solving skills to meet and exceed guest expectations
• •Must be able to manage costs, optimize resources, and maximize profitability
• •Must be able to ensure all aspects of the banquet are flawless, from table settings to food presentation
• •Must be able to efficiently manage multiple events and tasks simultaneously within tight deadlines
• •Must be able to be responsible for the banquet and set up staff