Azure Support Lead
On-site · Sydney, New South Wales, Australia
Sydney, New South Wales, AustraliaOn-siteFull TimeSenior LevelNot SpecifiedFinancial ServicesEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Industry
Financial Services
Job Summary
Public Cloud Services CMS Lead responsible for 24x7 service stability in Azure, incident management and ITSM targets end-to-end; maintain Azure security/compliance and cost practices; lead service improvement through automation and customer experience optimization; provide technical leadership by mentoring L2 CMS team and resolving cross-platform issues; engage stakeholders and suppliers, supporting handovers, capacity planning and fostering an ITIL-aligned culture.
Required Qualifications
- 5+ years’ experience in Azure, with strong capability across IaaS, PaaS and SaaS environments
- Deep experience with Kubernetes and microservices, ideally deploying on AKS using Helm
- Strong understanding of observability and monitoring tools such as Splunk or Azure Monitor, with solid troubleshooting capability
- Experience in technical leadership, mentoring offshore teams and managing stakeholder engagement and priorities
- Hands-on experience with infrastructure automation and configuration management tools such as Terraform, Bicep, Ansible or Chef
- Proficiency in scripting and development (e.g. Bash/Shell, Python, JavaScript) and building CI/CD pipelines using tools like GitHub, Jenkins or Bamboo
- Strong communication, problem-solving and analytical skills, with experience working in Agile environments and a willingness to adopt new technologies
- Experience working in a banking environment or financial services context would be a plus
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