AXS _Contact Center Representative I
$37,440–$37,440 year
On-siteFrisco, Texas, United States
Job Summary
Answer phones to respond to general customer inquiries, invoice questions, and complaints while projecting a professional image. Manage large volumes of multi-line inbound calls adhering to a 90% adherence rate and an 8:30-minute talk time goal, utilizing scripts for quality assurance. Execute chargebacks, back office searches, order viewer functions, and refund/exchange processes via Five9 and Slack. Complete new hire training and nesting with a passing grade, maintaining strong verbal communication and active listening skills. High school diploma required; two years of customer support experience needed. Bilingual English/Spanish preferred.
Required Qualifications
- Successful completion of new hire training and nesting
- Final Grade must be passing
- Two years plus previous experience in a customer support role
- Track record of exceeding performance metrics
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM, Workforce systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school diploma
Desired Qualifications
- Bilingual (English and Spanish)
- Higher education and contact center certifications
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.