AWS Connect Solution Architect
RemoteColombia
ColombiaRemoteFull TimeSmall
Full TimeSmall
Job Summary
Design, build, and launch end-to-end AWS contact center solutions for enterprise clients, integrating Amazon Connect, Lambda, Lex, and Salesforce Service Cloud Voice. Conduct technology assessments and ROI analyses to identify migration opportunities, then translate business requirements into scalable cloud architectures. Lead architectural discussions with customers and internal teams to ensure successful deployment while overseeing technical delivery on time, on budget, and with high quality. Act as a bridge between stakeholders and engineering teams to drive best practices, manage project communications, and enable customer success.
Required Qualifications
- 3+ years of experience designing and delivering Amazon Connect solutions
- 5+ years of experience in cloud architecture and customer-facing contact center projects
- Strong background in AWS services (Lambda, Lex, CloudFormation, DynamoDB, API Gateway, S3)
- Experience with CRM integrations, preferably Salesforce Service Cloud Voice
- Hands-on scripting/coding (Python, Java, C#, .NET, or Node.js)
- Strong API integration, troubleshooting, and debugging skills
- Familiarity with communications protocols and APIs such as WebRTC and SIP
- Knowledge of CI/CD tools (Jenkins, GitLab CI/CD, CodeDeploy) and Agile/Scrum methodologies
- Understanding of contact center architecture, WFM, dialers, and campaign management
- Advanced English (C1) — excellent communication and presentation skills with executives and customers
- AWS Certifications: Cloud Practitioner, Developer, or Solution Architect (Associate or Professional)
- Ability to travel internationally if required
Desired Qualifications
- Exposure to Genesys, Avaya, Cisco, Twilio, or other contact center platforms
- Salesforce Certified Administrator
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