AWS Connect Engineer
$156,000–$197,600 year
RemoteCanada
Job Summary
Design and configure Amazon Connect solutions to meet business requirements, including onni-channel contact flows, routing, queues, and user management. Monitor and troubleshoot the solution using AWS Cloudwatch while collaborating with cross-functional teams to integrate Amazon Connect through AWS Lambda development. Conduct thorough testing and troubleshooting to optimize performance, provide technical support to operations teams and end users, and stay up-to-date with the latest features. This long-term contract with a Fortune 1000 client involves migrating their contact center to the cloud, requiring prior Genesys experience.
Required Qualifications
- Design and configure Amazon Connect solutions to meet business requirements
- Contact Centre Configuration in Amazon Dynamo DB
- Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
- Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
- Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions
- Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions
- Provide technical support and guidance to contact centre operations teams and end users
Desired Qualifications
- Additional experience with Amazon S3
- Additional experience with Amazon LEX
- Additional experience with AWS Glue
- Additional experience with AWS IAM services
- Prior Contact Center Experience with Genesys development
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