AWS Connect Developer (contract)
On-siteLondon, England, United Kingdom
EXPIREDLondon, England, United KingdomOn-siteContractLarge
ContractLarge
Job Summary
Design, develop, and configure scalable Amazon Connect solutions including contact flows, IVR menus, routing logic, and customer journeys. Integrate AWS Lambda, APIs, and external CRM systems to handle inbound and outbound contact handling, case management, and task-based agent workflows. Manage queues, security profiles, and telephony configuration while troubleshooting production environments and optimizing performance. Produce technical designs, unit tests, and CI/CD documentation to support UAT and production releases. Maintain version control and release procedures for end-to-end customer-service delivery.
Required Qualifications
- 3+ years of software development/integration experience
- Strong hands-on Amazon Connect development experience
- Strong Contact Flow experience
- Experience with AWS Lambda and AWS APIs
- Experience with REST/API integrations
- Experience with Amazon Connect Cases
- Experience with Amazon Connect Tasks
- Experience integrating Amazon Connect with external systems
- Experience troubleshooting production contact-centre environments
- Understanding of AWS IAM, security, logging, and monitoring
- Experience with Git and modern development practices
Desired Qualifications
- Hands-on experience with Amazon Connect Cases is required or strongly preferred
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