AVP, Team Lead - Enterprise Systems Support
$110,000–$120,000 year
Hybrid · Fort Lee, New Jersey, United States
Job Summary
AVP, Enterprise Systems Support is a hands-on leadership role at the NJ headquarters responsible for day-to-day IT operations, supervising 7 Technical Support Engineers, providing Mac and Windows end-user support, and partnering with HR and Security on onboarding/offboarding. The role ensures alignment with enterprise IT standards across endpoint management, security, compliance, and systems administration, while owning ServiceNow ticket documentation, knowledge articles, and backlog/backlog-delivery in sprint planning. It requires balancing operational support with project work, mentoring staff, and serving as the local IT escalation point for the NJ office in a hybrid on-site environment in Fort Lee, NJ.
Required Qualifications
- 5+ years of experience in corporate IT / technical support environments.
- Proven experience leading or mentoring technical staff (formal or informal).
- Strong troubleshooting skills across hardware, OS, applications, and access issues.
- Hands-on experience with ticketing systems; ServiceNow experience strongly preferred.
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