AVP, Service Manager - Contact Centre - Global Mkts Equities
On-site · Singapore, Singapore
Singapore, SingaporeOn-siteFull TimeSenior LevelAssociates DegreeEnterprise
Type
Full Time
Level
Senior Level
Education
Associates Degree
Company size
Enterprise
Job Summary
Oversee contact centre operations, workforce planning, SLA management, process improvement, team leadership, and customer interaction within OCBC's Singapore Contact Centre; lead performance metrics, ensure regulatory compliance, and collaborate with cross-functional teams to enhance customer experience.
Required Qualifications
- A degree or diploma in any field
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