AVP, Service Delivery Manager (Third Party Vendor Management), Consumer Banking Group Operations
On-siteKwun Tong, Kwun Tong, Hong Kong
Job Summary
Oversee outsourcing service activities to ensure completion per established procedures, service level agreements, and risk controls. Manage end-to-end OSP processes for efficiency while evaluating opportunities for productivity improvement and process optimization. Act as the primary contact point for internal departments, outsourcing providers, and regional operations regarding inquiries, complaints, and contract renewals. Collaborate with leadership to develop action plans for productivity enhancements and present updates in management and OSP meetings. Ensure compliance with bank rules, HKMA, MAS, and OSP requirements while guiding subordinates on regulatory adherence.
Required Qualifications
- University Graduate or above
- At least 5 years of banking operations working experience and/or at least 3 years of outsourcing service provider related working experience
- Conversant and engagement with the OSP requirements and rules
- Good knowledge of Outsourcing Service Provider
- Excellent leadership and management capabilities
- Self-motivated with strong analytical mind and creative thinking
- Sound senses of risk controlling and management
- Sound interpersonal and communication skills
- Good problem-solving skills and negotiation techniques
- Sound knowledge and understanding of banking and IT Operations and practices
- Good in both written and spoken English
- Good presentation skills
- Excellent PC knowledge and skills
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