AVP Senior Branch Manager - North Street

Job Summary

Required Qualifications

• •Maintain license if applicable for SBLI products
• •Valid driver's license to conduct business development efforts and accompany commercial lenders on calls
• •Ability to handle transactions accurately and efficiently
• •Ability to respond to customer complaints/concerns within 2 business days
• •Ability to maintain the highest levels of confidentiality and privacy of customer information
• •Ability to comply with all S.A.F.E. Act regulations
• •Ability to provide N.M.L.S. registration number to consumers upon request
• •Ability to comply with all requirements of the Fair Lending regulations
• •Ability to comply with UDAAP regulations
• •Ability to ensure all team members are dressed professionally
• •Ability to manage HR processes for direct reports including performance reviews, recruitment, career development, training, interviews, and disciplinary actions
• •Ability to efficiently manage staffing schedules
• •Ability to minimize employee turnover
• •Ability to minimize employee overtime
• •Ability to achieve branch revenue and profitability goals
• •Ability to prepare and oversee branch budget reports
• •Ability to review profit center accounting reports
• •Ability to maintain the safety and soundness of the branch
• •Ability to review branch compliance reports and audit reports
• •Ability to monitor and manage branch RCI, teller difference activity, over drafts, charge offs and RIM
• •Ability to hold team members accountable for sales, service and operational excellence
• •Ability to coach team members to proficiency in all aspects of the USB sales & service process
• •Ability to demonstrate a sense of urgency with achieving branch deposit, loan, investment, cross sell goals
• •Ability to provide feedback and coaching to the team on sales & service results
• •Ability to maintain a working knowledge of all USB products and services sold directly in the branch
• •Ability to keep current on products/services available from other business lines
• •Ability to model USB sales & service process and promote usage of all USB sales & service tools, job aids and playbooks
• •Ability to conduct and manage business development effort within territory
• •Ability to develop relationships with area businesses, Realtors and other professionals
• •Ability to refer sales opportunities to other departments or Bank affiliates
• •Ability to actively source and facilitate Bank at Work opportunities
• •Ability to promote and/or sell SBLI products
• •Ability to mentor other branches in the attainment of sales, service or operational excellence
• •Ability to participate in Branch Banking or Market level projects and task forces
• •Ability to work on cross line of business initiatives
• •Ability to lead by example to create a positive branch environment
• •Ability to demonstrate a positive and upbeat attitude for teams and clients
• •Ability to ensure staff follows USB Quality Service Standards
• •Ability to ensure the branch achieves positive customer service shops and positive customer service surveys
• •Ability to account for successful retention of customers
• •Ability to serve as a resource to branch team members resolving customer service issues
• •Ability to set clear expectations for clients and ensure follow-up is taking place
• •Ability to develop and retain high performing team members through leading, coaching and managing all aspects of sales, service
• •Ability to provide timely and meaningful coaching feedback
• •Ability to motivate personnel and promote workplace enthusiasm
• •Ability to provide opportunities for professional growth through education/training
• •Ability to provide the tools/skills necessary for employee growth at USB
• •Ability to provide cross training
• •Ability to elevate to higher management level when appropriate