AVP, SD - Payment Services

AVP, SD Payment Services role overseeing GPS Ops; responsible for day-to-day operational administration across Payment Services, Account Solutions, Cheque Services (tracking, reporting, coordination, documentation); monitor GSC performance (queues, volumes, ageing, SLA/TAT), follow up on exceptions; support work allocation/workflow management with offshore/onshore teams; investigate and resolve operational issues, escalate as needed, track actions to closure; maintain MI/dashboards/trackers and provide updates to stakeholders; ensure robust controls and audit/regulatory readiness, timely closure of audit actions and adherence to Group standards (FIM/BIM); manage operational risk and resilience by monitoring exceptions, balancing suspense accounts, remediation, contingency plans, and escalation of material issues; contribute to process improvements and support change implementation; requires experience in banking operations, SLA/TAT monitoring, strong administrative discipline, effective stakeholder management, and Excel/MI skills.