AVP, Global CX & Marketing, Strategy and Planning
On-siteToronto, Ontario, Canada
Job Summary
Lead annual and ongoing global CX & Marketing planning cycles, integrating strategy, priorities, budgets, and measurable outcomes across Global and Business Group teams. Define planning standards, coordinate quarterly executive reporting, and develop Board-level materials that translate client insights and market signals into actionable recommendations. Serve as chief of staff to the CXMO, managing agenda-setting, priority sequencing, and cross-functional alignment to remove obstacles for critical initiatives. Anticipate macro trends and emerging technologies to predict shifts in customer expectations, while leading a small team to build capability in narrative development and executive communication. Requires 12+ years of enterprise strategy experience and regular presence at the Toronto One York Office.
Required Qualifications
- 12+ years of experience in Strategy, Consulting, Client Experience, or Marketing, with enterprise or multi-market accountability
- Proven ability to lead integrated planning and operations functions within complex, matrixed, global organizations
- Deep expertise in enterprise planning, investment governance, and performance management
- Proven success leading organizational maturity and standardization across diverse global teams
- Experience managing cross-functional teams across geographic regions and business units
- Experience building and implementing planning governance frameworks and decision-making models
- Advanced capability translating data, analysis, and insights into executive-ready recommendations and narratives
- Advanced PowerPoint and storytelling capabilities, from storyboard development to executive-ready deliverables
- Exceptional written, verbal, and presentation skills; confident engaging C-suite and executive forums
- Recognized as a trusted advisor to senior executives, able to influence, challenge, and drive decisions
- Demonstrated ability to respectfully challenge executive assumptions with data-driven insights and principled recommendations
- Excellent interpersonal skills and ability to influence without formal authority across a large organization
- Comfortable operating in ambiguous, fast-moving environments with competing priorities
- Strong change leadership capability; proven ability to drive adoption of new planning standards and governance models
- Resilience and composure under pressure; maintains effectiveness while managing multiple competing executive stakeholder expectations
- Willingness and flexibility to work across global time zones and cultures (typically requires 1-2 evening meetings a week)
- University degree required
- Must be able to work at the Toronto One York Office
Desired Qualifications
- MBA or equivalent advanced education preferred
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