AVP, Client Onboarding Facilitation Group
On-siteTokyo, Tokyo, Japan
Job Summary
Lead onboarding facilitation for FI, NBFI, and Corporate clients across Asia-Pacific by guiding documentation readiness, resolving bottlenecks, and ensuring proactive follow-up from mandate through service activation. Maintain visibility on pipelines and case ageing to reduce lead time, while chairing review calls for high-value or complex cases to clear blockers and activate escalation paths. Apply KYC knowledge to support internal controls, audit readiness, and regulatory reporting under MAS guidelines and AML standards. Drive process improvements, workflow enhancements, and client journey mapping initiatives to streamline operations and improve the client experience.
Required Qualifications
- At least 4–7 years of experience in banking, client onboarding, KYC/CDD operations, client service, implementation or related control functions
- Acquired and demonstrated KYC knowledge for FI, NBFI and Corporate clients
- Strong understanding of onboarding lifecycle, documentation management, case facilitation, stakeholder coordination and escalation management
- Strong organisational, communication and follow-up skills
- Proactive mindset
- Ability to operate under time-sensitive onboarding priorities
Desired Qualifications
- Proficiency in Microsoft Office tools
- Experience with onboarding workflow systems, dashboards or case trackers
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