AVP, Central Operations Supervisor
$93,000–$105,000 year
On-siteRoseville, California, United States
Job Summary
Manage and support all areas of the Central Operations Department under minimal supervision, ensuring adherence to regulatory requirements and processing schedules. Provide ongoing guidance, training, and leadership to staff while supervising daily operations including chargebacks, wire transfers, check processing, and payment reconciliation. Create and update procedures, coordinate department activities, and act as audit lead for internal and regulatory reviews. Handle disciplinary issues, resolve complaints, and assume responsibility for various functions during staff absences. Answer telephones, direct callers, and prepare reports for management and audits. Complete a minimum of 10 hours of compensable CRA volunteer hours annually.
Required Qualifications
- Minimum 5 years of Central Operations experience in banking operations and/or banking supervisory roles
- Ability to work independently, create and manage time schedules, manage multiple activities and priorities, and maintain productivity
- Must have strong critical thinking & problem-solving skills, and effectively utilize resources to complete assignments
- Acute attentiveness to instructions and details required
- Requires proficiency with administrative computer systems including but not limited to the following: Microsoft Office Suite including Word, Excel, and Outlook
- Excellent Typing skills, including proficiency using 10 keys
- Webex, Teams, Zoom and other online webinar hosting programs
- Ability to maintain regular attendance and work scheduled hours
- Strong interpersonal communication skills, both written and verbal
- Ability to multi-task in a fast-paced environment
- Minimum of 10 hours CRA volunteer hours per year
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