Available Position (Company name withheld)
On-siteSan Antonio, Texas, United States
San Antonio, Texas, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Handle inbound service requests via phone, email, and the client portal while triaging and dispatching tickets through ConnectWise. Coordinate with technical teams to maintain service levels and keep clients informed, then maintain detailed records of all communications and support actions. Support procurement, manage inventory, and complete light administrative tasks while collaborating internally to meet SLA goals. Requires 2+ years of dispatching experience, valid driver's license, and onsite full-time availability in San Antonio.
Required Qualifications
- 2+ years of dispatching or scheduling experience
- IT services experience
- Outstanding communication and customer service skills
- Ability to multitask and prioritize in a high-call-volume environment
- Strong attention to detail and follow-through
- Comfort with Microsoft Office
- Comfort with ticketing systems
- Self-starter mindset
- Collaborative, team-first attitude
- Valid driver's license
- Ability to work onsite full-time
Desired Qualifications
- ConnectWise experience
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