Available Position (Company name withheld)
$41,600–$49,920 year
HybridChicago, Illinois, United States
Chicago, Illinois, United StatesHybridFull Time$41,600–$49,920 yearIndustrial ServicesMedium
Full TimeMediumIndustrial Services
Job Summary
Manage inbound customer orders and service requests, routing them to appropriate internal teams while monitoring status to ensure SLA deadlines are met. Answer customer inquiries via phone and email, resolving issues and escalating when necessary, while processing quotes and orders accurately within CRM and ERP systems. Collaborate with Sales, Operations, and Production teams to support continuous improvement initiatives and help train newer members. Track service metrics and performance to maintain exceptional customer experiences in a fast-paced environment.
Required Qualifications
- 5+ years of customer service or customer support experience
- Experience with CRM or ERP systems
- Strong order entry and order management experience
- Excellent communication and problem-solving skills
- Experience handling high customer interaction volumes
- Ability to multitask and prioritize competing requests
- Strong Microsoft Office skills, especially Excel and Word
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Must be able to work in a fast-paced environment
- Must be able to effectively lead and coach others
- Strong attention to detail
Desired Qualifications
- Microsoft Dynamics 365 experience
- Omnichannel customer service experience
- Order management systems
- E-commerce experience
- Call center or customer contact center experience
- Reporting and SLA tracking experience
- Experience mentoring or training coworkers
- Knowledge of Dangerous Goods or manufacturing is a plus
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