AV Technician
On-siteCape Canaveral, Florida, United States
Job Summary
Support AV/VC solutions locally and globally to in-region teams, handling daily technical issues, maintenance, and upkeep of all AV hardware and systems. Respond promptly to requests via email, ticketing, and chat, while troubleshooting hardware and applications to ensure seamless experiences in conference rooms and event spaces. Document issue status, create troubleshooting documentation, and participate in team onboarding and training. Maintain standard operating procedures and best practices, including cabling and signal flow concepts. Must be willing to work all shifts, overtime, weekends, and travel to other SpaceX sites; valid driver's license and ability to pass Air Force background checks required.
Required Qualifications
- High school diploma or equivalency certificate
- 1+ years of professional experience in AV support
- Professional experience in live audio and video production or video conferencing solutions and support
- Professional experience with Mac or Windows OS
- Must be willing to work all shifts, overtime, and/or weekends as needed
- Must be physically fit enough to regularly lift up to 25 lbs
- Must be willing to travel to other SpaceX sites in support of program needs
- Must have valid driver's license
- Ability to pass Air Force background checks for Cape Canaveral and Vandenberg
- Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee (or eligible for required authorizations)
Desired Qualifications
- Familiarity with one or more of the following: Q-SYS, Logitech, Biamp, Extron, Shure
- Experience supporting Microsoft Teams or video conferencing technologies
- Experience with line drawings, signal flow, AV concepts
- Knowledge and ability to terminate various audio and data connections
- Cabling experience including pulling and terminating
- Construction or mechanical background
- Knowledge of layer 1 network technology
- Customer service, problem-solving, and teamwork abilities
- Outstanding communication and interpersonal skills
- Q-SYS, CTS, Crestron DM, or similar certifications
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