AV Technician - Junior
$48,100–$86,950 year
On-site · Washington, District of Columbia, United States
Job Summary
AV Technician - Junior supports SEC ISS customer service delivery by ensuring AV/VTC services are operational, reliable, and ready for mission use across conference rooms, auditoriums, and multipurpose spaces. This role maintains front-end AV/VTC components, supports SEC cloud conferencing platforms and collaboration tools (including Webex and Teams where implemented), and provides direct user assistance for meetings and collaboration sessions. The technician also supports major events and commission activities with live audio/video production, streaming, and post-production editing aligned to SEC quality standards. Responsibilities include front-end room-readiness verification, on-site end-user support for meetings, documentation in the SEC ticketing workflow, event setup for SEC events, live streaming, captioning support, and routine maintenance of AV equipment. Preferred qualifications include experience in federal enterprise environments, familiarity with ServiceNow workflows, and AV certification (e.g., AVIXA CTS) and ITIL 4 Foundation.
Required Qualifications
- This position is restricted to U.S. citizens only.
- Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). In lieu of degree, additional experience may be required.
- Ability to obtain and maintain SEC Public Trust.
- 2+ years of experience providing front-end AV/VTC support, including managing, deploying, and troubleshooting AV/VTC equipment.
- Experience supporting AV/VTC operations in conference rooms, auditoriums, and multipurpose spaces.
- Experience performing event setup, live broadcast support, and post-production editing.
- Matrix-required baseline: AV/VTC system operation, including managing, deploying, and troubleshooting front-end AV/VTC equipment.
- Matrix-required baseline: Skills and knowledge capable of operating AV/VTC systems across meeting rooms, auditoriums, and multipurpose spaces.
- Matrix-required baseline: End-user support for AV/VTC equipment and collaboration tool usage, including Webex.
- Matrix-required baseline: Event setup support, live broadcast production, post-production editing, and minor AV equipment repair/cleaning.
- Cisco Webex and Microsoft Teams support where implemented.
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