AV Technician & Helpdesk Support
$12,000–$14,400 year
On-site · Mexico City, Mexico City, Mexico or MX
Job Summary
AV Technician & Helpdesk Support specialists manage onsite AV equipment at conferences and provide remote helpdesk onboarding and support. Responsibilities include setting up and testing AV gear for live events, delivering excellent on-site client service, remote software installation and troubleshooting, onboarding new users, and maintaining professional communication. The role requires experience with Salesforce Experience Cloud, a valid U.S. entry visa, a high school diploma or GED, advanced English, strong customer-service orientation, and the ability to travel about once per month. The position is 60% remote with 40% travel, offering global remote work with occasional on-site conferences.
Required Qualifications
- Valid U.S. entry visa required
- Proven experience as an AV Technician and/or Helpdesk Support Specialist
- High school diploma or GED required; College degree in a relevant field is preferred
- Advanced English skills in verbal and written communication
- Strong interpersonal and client-facing communication skills
- Demonstrated customer service mindset and professional demeanor
- Solid organizational and time management skills
- Ability to operate effectively in a fast-paced, dynamic environment
- Willingness and ability to travel approximately once per month
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