AV Operations Technician
On-siteSingapore, Singapore
Job Summary
Perform maintenance, troubleshooting, and break/fix support for AV hardware and software across conference rooms, phone booths, huddle spaces, event venues, and other office environments. Conduct daily and weekly preventative maintenance inspections to ensure AV systems are operating effectively and aligned with global standards. Monitor and manage AV support requests through Zendesk, ensuring timely resolution or escalation where required. Provide onsite and virtual support for corporate events, including setup, testing, operation, monitoring, and decommissioning activities. Support the commissioning, testing, and turnover of newly installed and retrofitted AV systems. Maintain accurate AV equipment inventory, organise storage areas, and coordinate electronic waste disposal and decommissioning activities. Assist with AV-related Moves, Adds, Changes, and Deletes (MACD) across office environments. Test and validate new AV designs and solutions in partnership with engineering teams. Accurately record all service activities within the ticketing platform to support reporting, analytics, and continuous improvement initiatives. Ensure the reliable operation of AV technologies, including digital signage, background music systems, LED walls, and lobby technology through proactive maintenance. Provide AV support across the APAC region for onsite, offsite, and hybrid events.
Required Qualifications
- Ability to work independently and remain accountable in a fast-paced environment
- Strong problem-solving skills with the ability to think both creatively and methodically when addressing technical issues
- Knowledge of enterprise production environments and video conferencing technologies
- Excellent interpersonal, customer service, and conflict resolution skills
- Willingness to learn, adapt, and align with client culture and operational requirements
- Ability to collaborate effectively within a team while also managing individual responsibilities
- Ability to perform physical tasks, including lifting and moving equipment, and carrying out installation, integration, and maintenance activities
- Provide AV support across the APAC region for onsite, offsite, and hybrid events
Desired Qualifications
- Experience supporting enterprise AV environments and collaboration technologies
- Familiarity with video conferencing platforms and room control systems
- Experience working with ticketing and service management platforms such as Zendesk
- Exposure to AV commissioning, testing, and system validation processes
- Understanding of event support operations within corporate environments
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