AV/IT Specialist
$65,000–$85,000 year
On-siteDenver, Colorado, United States
Denver, Colorado, United StatesOn-siteFull Time$65,000–$85,000 yearSmall
Full TimeSmall
Job Summary
Support design, setup, configuration, testing, and maintenance of AV systems for meetings, conferences, and live productions across conference rooms, venues, and outdoor environments. Install, configure, and troubleshoot microphones, DSP systems, speakers, video displays, and collaboration platforms including Microsoft Teams Rooms and Zoom Rooms. Provide Tier 1 IT support for end users, handling Microsoft 365 services, user onboarding, password resets, and basic networking tasks. Perform event setup, live operational support, and strike activities while maintaining AV infrastructure and documenting incidents. Collaborate with vendors and production teams to ensure successful event execution in high-pressure environments. Requires significant flexibility for early mornings, evenings, weekends, and on-site presence during Stock Show.
Required Qualifications
- Some experience supporting enterprise AV systems, live event production environments, corporate conferencing technologies, or a combination thereof
- Strong understanding of audiovisual systems, signal flow, troubleshooting methodologies, and live event production workflows
- Working knowledge of Microsoft 365 administration and end-user support
- Familiarity with Windows and macOS operating systems and desktop support
- Basic understanding of IP networking, including DNS, DHCP, VLAN concepts, IP addressing, IGMP snooping, multicast traffic management, and AV-over-IP network fundamentals
- Experience supporting live events, corporate AV environments, conference centers, stadiums, or broadcast-style productions
- Ability to lift, move, install, and transport technical equipment, including speakers, displays, equipment racks, cases, and staging equipment
- Demonstrated ability to troubleshoot and resolve technical issues in high-pressure, real-time environments
- Strong customer service and communication skills with the ability to interact professionally with staff, vendors, clients, and executive leadership
- Must be available for on-call or rapid response support during live events and critical system operations
- This role requires significant flexibility, including early mornings, evenings, weekends, and holidays based on event schedules
- Like almost all NWSS team members, this position will need to be on-site every day during Stock Show, typically for 12-16 hours at a time
- Extended hours may be required during peak event seasons, annual events, conferences, and production periods
- The role requires frequent physical activity, including lifting, carrying, assembling, installing, and transporting technical equipment
- Flexibility, adaptability, attention to detail, and the ability to remain composed in fast-paced live production environments are essential for success
- All offers are contingent on the successful completion of a criminal background check
- WSSA/NWSS is a drug & alcohol-free employer with a zero-tolerance drug policy, including marijuana
Desired Qualifications
- Experience with AV control and DSP systems such as Q-SYS, Biamp, or similar platforms
- Q-SYS Level 1 Certification or equivalent DSP/control system training
- Experience with Dante audio networking and digital audio routing
- Familiarity with livestream production workflows, encoding platforms, and hybrid event technologies
- Experience supporting Microsoft Teams Rooms and Zoom Rooms environments
- Experience with managed network switches, AV-over-IP technologies, multicast networking, IGMP snooping, and network infrastructure supporting Dante, Q-SYS, NDI, or similar AV transport protocols
- Prior experience in enterprise IT, technical support, or corporate service desk environments
- Experience working in large venues, stadiums, arenas, convention centers, or high-volume event environments
- Strong customer service skills with executive-level and client-facing interactions
- Ability to read and interpret system diagrams, rack elevations, signal flow drawings, and technical documentation
- Familiarity with endpoint management tools such as Intune, SCCM, or similar solutions
- IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent
- CTS or CTS-I certification through AVIXA
- Experience with digital signage systems and content management platforms
- Experience with broadcast or streaming platforms such as vMix, OBS, Wirecast, or similar technologies
- Familiarity with scripting or automation tools, including basic PowerShell knowledge
- Experience supporting hybrid enterprise environments where AV and IT technologies converge
- Project coordination, deployment leadership, or technical lead experience for AV system implementations or event productions
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.