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Accor PacificPosted 2 weeks ago

Auxiliar Guest Service Bilíngue Recepção

On-siteRio de Janeiro, Rio de Janeiro, Brazil

Full TimeBachelors DegreeEnterprise

Job Summary

Conduct check-in and check-out processes while delivering personalized guest service through in-person, telephone, and digital channels. Provide hotel information and support concierge activities and reception administrative routines to ensure high-quality standards. Maintain cordial, agile, and detail-oriented interactions that contribute to overall guest satisfaction. Requires advanced English proficiency and a bachelor's degree in hospitality or related fields. Located at the Santa Teresa Hotel RJ, a historic 1850 coffee farm offering rustic elegance in Rio de Janeiro.

Required Qualifications

  • Ensino superior em Hotelaria, Turismo, Administração, Relações Internacionais ou áreas correlatas
  • Inglês avançado
  • Facilidade para trabalhar em equipe

Desired Qualifications

  • Experiência com atendimento ao cliente
  • Conhecimento do Pacote Office
  • Outros idiomas

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