Auxiliar de Recepção
On-siteVitória, Espírito Santo, Brazil
Vitória, Espírito Santo, BrazilOn-siteFull Time
Full Time
Job Summary
Conduct front desk operations by welcoming guests, processing check-in and check-out, and delivering keys. Manage maintenance requests via the SIM platform, open service orders, and direct guests to appropriate departments. Log all internal and external calls, record special reservation requests, and verify daily observations. Handle cash closing for your shift, print contingency reports, and collect mandatory health forms and documentation. Provide general inquiries resolution and ensure courteous service throughout the stay.
Required Qualifications
- Portuguese language proficiency (implied by job title and context)
- Ability to handle guest inquiries and manage accommodation aspects
- Teamwork skills
- Friendly demeanor for handling daily situations
- Ability to open Service Orders (OS) on the SIM platform
- Ability to answer internal and external phone calls
- Ability to record requests in a log book
- Ability to direct requests to responsible areas
- Ability to verify guest satisfaction feedback and close actions
- Ability to check Service Orders (OS) for events
- Ability to identify special requests (extra bed, crib, floor preference, apartment assignment)
- Ability to deliver RPP (NFC-e's) / RPS to guests
- Ability to clarify or direct general guest questions
- Ability to identify pending requests via log book
- Ability to print extracts for verification
- Ability to read and update the log book
- Ability to orient guests, residents, and clients about facility amenities
- Ability to provide and hand over apartment keys
- Ability to perform guest check-in and check-out in the system
- Ability to perform cash closing for their shift
- Ability to perform welcome calls / courtesy calls
- Ability to receive guests, residents, and clients courteously
- Ability to save or print contingency/security reports
- Ability to request guests to fill out FNRH forms with mandatory fields
- Ability to request guest documentation during check-in complying with internal standards and legal procedures
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.