AUXILIAR DE ATENDIMENTO

Conduct telephone and in-person client, family, and student support, including atypical situations. Monitor enrollment processes by contacting candidates and guardians to ensure effective service delivery. Update academic records in the TOTVS system, including history, grades, attendance, and final results. Analyze incoming documents for new students, verify daily attendance requirements, and contact schools for discrepancies or missing data. Prepare and issue transfer documents while confirming evaluations and grades. Verify reports and individual files before publication to ensure accuracy and legal compliance. Maintain updated archives for transferred and graduated students. Assist administrative and secretariat activities, support team operations, and suggest process improvements.