AutoNation Honda of Sanford - Service Advisor
On-site · Sanford, Florida, United States
Job Summary
Service Advisor at AutoNation Honda Sanford serves as the go-between for Service Technicians and customers in the service lane. You will explain technicians’ recommendations in easy-to-understand language, identify maintenance needs via vehicle walk-arounds, inspections, and test drives, and use a consultative selling process to plan ongoing maintenance. You’ll produce repair orders with cost and time estimates, communicate with technicians and parts to ensure timely completion, follow up with customers on status and satisfaction, and deliver an exceptional customer experience to drive loyalty while aiming to meet sales goals and customer satisfaction targets.
Required Qualifications
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Valid in-state driver’s license and an acceptable, safe driving record
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