Automotive Technician - Big O Tires

Job Summary

Required Qualifications

• •The minimum age requirement of eighteen years
• •An active and unrestricted driver's license
• •Prior industry knowledge and/or experience
• •Must be legally authorized to work within the United States while employed by Leeds West Groups
• •Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record
• •Strong sense of integrity
• •Excellent active listening skills
• •Excellent verbal and written communication skills
• •Excellent interpersonal, diplomacy, and customer service skills
• •Extensive knowledge of the automotive industry
• •Strong technical knowledge of automotive systems, diagnostics, and repair procedures
• •Excellent organizational skills and attention to detail
• •Excellent analytical, decision-making, and problem-solving skills
• •Proficient with computer and software systems
• •Proficiency in diagnostic tools and equipment, including scan tools, multimeters, and computerized diagnostic software, and Digital Vehicle Inspections (DVI)
• •Strong and clear understanding and knowledge of the proper use of shop equipment, tools, and fluids
• •Ability to adapt to rapidly changing automotive technologies, methods, and best practices
• •Proficient in inventory and expense management
• •Ability to thrive in a high-paced sales environment
• •Ability to provide and receive constructive feedback
• •Ability to manage priorities, multitask, and complete objectives with minimal supervision
• •Ability to meet consistent attendance expectations
• •Physical strength, agility, dexterity, and endurance
• •Able to perform frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions
• •Ability to lift and carry heavy parts and equipment weighing up to 50 pounds or more
• •Physical endurance to work long hours in a fast-paced environment, often under tight deadlines
• •Precise hand-eye coordination and manual dexterity
• •Adequate vision, hearing and speaking abilities
• •Must be able to lift 50 pounds or more
• •Must be available for weekend work
• •Must be available for long hours
• •Must be able to work Monday through Saturday and Sunday
• •Must be able to work overtime
• •Must be able to work in a fast-paced automotive retail and repair environment
• •Must be able to work in changing temperatures
• •Must be able to work with automotive tools, equipment, fluids, and chemicals
• •Must be able to wear and use Personal Protective Equipment (PPE)
• •Must adhere to uniform standards
• •Must comply with OSHA safe workplace standards
• •Must exercise discretion and independent judgment with respect to matters that significantly impact business operations
• •Must be able to communicate effectively and professionally with customers
• •Must be able to collaborate with management and other team members
• •Must be able to assist and mentor junior technicians and apprentices
• •Must be able to abide by and promote workplace safety requirements
• •Must be able to maintain a clean, organized, and safe work environment
• •Must be able to stay current on industry trends, technology advancements, and regulatory changes
• •Must be able to collaborate with the Store Manager and senior management
• •Must be able to support the Store Manager in fostering a strong, inclusive, and cohesive team environment
• •Must adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination
• •Must conduct themselves positively, respectfully, ethically, and professionally
• •Must be able to perform repairs and maintenance tasks efficiently and accurately
• •Must be able to utilize diagnostic equipment, technical manuals, and computerized systems
• •Must be able to perform quality control checks and test-drive vehicles
• •Must be able to raise any accidents or other service issues that require service work beyond what was originally scheduled
• •Must be able to prepare and maintain thorough, consistent, and accurate inspection records
• •Must be able to complete test drives correctly and in accordance with company policy, procedures, safety best practices, and traffic laws
• •Must be able to ensure all repair and maintenance work meets manufacturer specifications and industry standards for quality and safety
• •Must be able to provide legendary customer service and ensure customer satisfaction
• •Must be able to maintain a professional and courteous demeanor
• •Must be able to complete vehicle inspections to identify potential mechanical, electrical, maintenance, or other automotive needs and safety concerns
• •Must be able to perform routine maintenance services, such as oil changes, tire rotations, fluid flushes, filter replacements, and more
• •Must be able to ensure vehicle reliability and longevity
• •Must be able to exceed business goals
• •Must be able to support the daily operations of the business
• •Must be able to provide accurate and quality automotive services
• •Must be able to address any questions or concerns
• •Must be able to coordinate workflow and ensure efficient service delivery
• •Must be able to develop and execute business plans, directives, initiatives, programs, budgets, and more
• •Must be able to value and develop employees
• •Must be able to provide exceptional customer service
• •Must be able to perform other duties as assigned
• •Must be able to work in a demanding and dynamic environment
• •Must be able to work under tight deadlines

Desired Qualifications

• •completion of automotive technical training program
• •A minimum of one year of related experience
• •ASE or other relevant certifications