Automotive Service Writer

Greet and assist customers in person and over the phone to gather information about their service needs. Create service orders, detailing the customer's concerns, desired services, and vehicle information. Communicate repair recommendations, timelines, and costs to customers in a clear and professional manner. Coordinate with technicians to ensure work is completed in a timely manner and according to customer specifications. Track and update customers on the status of their vehicle service, ensuring clear communication throughout. Maintain accurate records of all customer interactions and service orders in the system. Upsell additional services and products when appropriate, ensuring customer satisfaction and service revenue goals are met. Handle customer complaints or concerns, offering solutions and ensuring customer satisfaction. Ensure all service documentation is completed and processed accurately, including invoices, warranties, and other paperwork. Maintain a clean, organized service area and ensure all customer vehicles are handled with care.