Automotive Service Technician
On-siteMatteson, Illinois, United States
Job Summary
Troubleshoot customer concerns using administrative and technical tools while ensuring common courtesy is shown to all contacts. Act as a secondary customer greeter near the Service Drive and inspect every vehicle for additional sales opportunities aligned with local and factory recommendations. Address all original customer concerns before moving to additional sales, ensuring the vehicle is returned cleaner than when it arrived. Keep up to date with technical publications, Service Comm, and Asist terminal operations, and participate in Factory or in-house sponsored training programs. Complete all paperwork correctly with required shop forms attached to the RO hard copy, performing any other duties assigned by the Service Manager, ASM, or Group Leader. Maintain a clean uniform and arrive on time, ready to work.
Required Qualifications
- Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models
- Proven track record of achieving or over-achieving goals
- Outstanding communication skills
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Superior customer service skills
- Ability to read and comprehend instructions
- Ability to exercise good judgement
- Valid State drivers license and good driving record
- High school diploma or equivalent
- Must have technical aptitude displayed by ASE certification
Desired Qualifications
- Technical or trade school degree preferred
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