Automotive Service Receptionist
On-siteChillicothe, Ohio, United States
Job Summary
Respond effectively to all incoming, phone-sourced service inquiries by answering customer questions and setting appointments. Work closely with service advisors to schedule appointments, address concerns, and conduct follow-up calls to ensure quality and continuity. Maintain relationships with customers while managing high-volume phone inquiries in a fast-paced, diverse environment. This role requires excellent verbal communication skills, a high-energy personality, and the ability to handle customer rejection professionally. Nourse Chillicothe Automall is a family-owned dealership focused on automotive sales, service, and customer satisfaction, located in Chillicothe, Ohio.
Required Qualifications
- High School Diploma or equivalent
- some college
- Professional work ethic
- appearance
- Stable work history
- Excellent verbal communication skills
- Ability to speak clearly and professionally
- Ability to work in a structured environment
- Ability to adhere to attendance policies and scheduling requirements
- Ability to work evenings and weekends
- Proficiency with basic computer applications
- Outgoing and friendly personality
- Ability to handle customer rejection
- Ability to maintain high levels of professionalism
- Ability to maintain salesmanship
- Ability to maintain teamwork
- Ability to maintain organization
- Ability to maintain customer service
- Ability to work well in a fast-paced environment
- Ability to work well in a diverse environment
Desired Qualifications
- some college
- Automotive experience
- Great time management
- Efficient keyboarding
- data entry
- Proven track record of achieving or over-achieving goals
- Outstanding communication
- Great attitude
- high-energy personality
- Superior customer service skills
- Call center experience
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