Automotive Service Manager – Volkswagen
On-siteColumbia, South Carolina, United States
Job Summary
Lead, manage, and develop the Service Advisor and Service Technician teams while recruiting, training, and retaining high-performing employees. Monitor technician productivity, efficiency, and utilization; manage Service Advisor performance regarding customer communication and sales; and maintain appropriate staffing levels based on shop volume. Track department revenue, gross profit, expenses, and key performance indicators to drive profitability. Ensure repair orders and service records are accurate; maintain compliance with Volkswagen warranty policies, OSHA, and environmental regulations. Resolve escalated customer concerns and identify opportunities to increase retention and service traffic. Collaborate with dealership leadership, Parts, and Sales to support overall performance.
Required Qualifications
- Previous automotive dealership service experience
- Previous supervisory or service management experience
- Valid driver's license
- Acceptable driving record
Desired Qualifications
- Experience managing Service Advisors and/or Automotive Technicians
- Volkswagen, Audi, or other German automotive experience
- Strong understanding of dealership service operations, repair orders, warranty processes, and technician production
- Strong leadership, communication, and customer service skills
- Comfortable using dealership management systems, reporting tools, and other technology
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