Automotive Service Manager
On-siteDoha, Baladīyat ad Dawḩah, Qatar
Job Summary
Ensure the repair area is fully staffed for expected business volume and manage customer service relations by handling complaints professionally and providing follow-up on inquiries. Direct personnel decisions including hiring, training, and motivating the technician team while scheduling mechanics, supervising training, and assigning jobs. Establish procedures to streamline the service process, manage warranty and cost savings, and maintain records of time, materials, and work performed. Optimize department profits while ensuring compliance with relevant rules and working with Sales to ensure smooth car deliveries. Provide regular reports to management and conduct in-house meetings to retain expertise across technical and non-technical staff.
Required Qualifications
- A minimum of 5 years of experience
- preferably with JLR experience and certification
- Previous employment at a dealership with high volume inflow
- Demonstrated strong management skills
- Proven team-building capabilities
- A track record of strong leadership
- Excellent problem-solving abilities
- Good communication skills, both written and oral
- Expertise in KPIs and workshop performance metrics
- Strong technical skills
- Proven customer handling skills
- A history of achieving targets and budgets
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