Automotive Service Manager

Hire, train, and manage the service team including advisors and technicians while maintaining factory standards for warranty claims. Listen, communicate effectively, and resolve conflicts with customers, employees, and co-workers to maintain a high CSI rating. Meet department financial objectives by estimating requirements, preparing annual budgets, scheduling expenditures, and analyzing variances. Establish goals, measure progress, and manage shop productivity, labor hours, cost of sale, and operating expenses to ensure profitability. Handle customer complaints immediately, maintain follow-up systems for repeat business, and manage required manufacturer training. Work in a fast-paced environment with extended hours and Saturdays as needed.