Automotive Service Manager
$31,200–$31,200 year
On-siteGreenville, South Carolina, United States
Job Summary
Run the day-to-day operation of the shop, owning the guest experience, sales, workflow, and people. Set the hospitality standard for every visit, lead and coach service advisors and technicians, and drive sales through trust and education. Manage shop workflow and scheduling for maximum productivity, own daily numbers including sales, labor, and gross profit, and review repair recommendations for accuracy. Ensure every repair is done safely and on time, hire and train staff, control inventory and operating expenses, and build relationships with fleet accounts and local businesses. Handle customer concerns head-on to turn upset clients into loyal ones while maintaining compliance with safety and environmental standards. Perform opening and closing duties, manage a team of technicians and advisors, and operate between the office and shop floor. This role requires proven leadership in an automotive service environment, with a focus on accountability, hustle, and hospitality.
Required Qualifications
- Proven leadership in an automotive service environment — Service Manager, Shop Manager, Assistant Manager, Service Advisor, or similar
- Automotive repair industry experience required
- A natural leader who builds teams and develops people, not just directs traffic
- Exceptional at guest experience and communication — you make people feel taken care of
- Sales-driven with integrity — you educate customers, you don't pressure them
- Can read repair orders and understand maintenance recommendations
- Sharp on organization and time management under pressure
- Basic computer and point-of-sale proficiency
- Valid driver's license with a clean driving record
- Lift up to 50 pounds without assistance
- Ability to safely operate customer vehicles
- Comfortable moving between the office and the shop floor
Desired Qualifications
- ASE certifications
- Experience with shop management software
- A track record managing both technicians and service advisors
- Fleet account management experience
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