Automotive Service Manager
$175,000–$225,000 year
On-siteSyracuse, New York, United States
Job Summary
Lead and inspire a high-performing service team while driving customer satisfaction and achieving departmental profitability goals. Hold advisors, technicians, and support staff accountable to performance standards, monitoring productivity, labor sales, gross profit, and repair order performance. Recruit, coach, mentor, and develop future leaders, resolving customer concerns professionally to protect the dealership's reputation. Ensure compliance with Toyota standards, warranty requirements, and dealership policies while collaborating with Parts, Sales, and Executive Leadership. This role requires a minimum of three years of automotive service management experience and a valid driver's license. Join a family-owned dealership in Hendersonville, North Carolina, offering an annual salary range of $175,000 to $225,000, performance-based incentives, and comprehensive benefits including medical, dental, vision, and a 401(k) match.
Required Qualifications
- Naturally leads rather than follows
- Thrives on competition and measurable results
- Makes decisions confidently and quickly
- Holds themselves and others accountable
- Builds systems that improve performance
- Develops people into top performers
- Raises standards every day
- Minimum 3 years of Automotive Service Management experience
- Proven success leading dealership service operations
- Strong understanding of fixed operations and service profitability
- Excellent leadership, communication, and organizational skills
- Valid driver's license with acceptable driving record
Desired Qualifications
- Toyota experience preferred but not required
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