Automotive Service Lane Manager
On-siteLafayette, Indiana, United States
Lafayette, Indiana, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Supervise and lead the service advisor team while overseeing the service lane workflow to ensure exceptional customer satisfaction. Train service advisors in customer service best practices, product knowledge, and process standards. Collaborate with technicians and the parts department to streamline the service process and generate regular reports for dealership management. Execute comprehensive training programs to maintain high service standards. This role requires a minimum high school diploma, a valid driver's license, and strong leadership skills in automotive service management.
Required Qualifications
- Proven experience in automotive service management or a related role
- Strong leadership and interpersonal skills
- Excellent customer service and communication abilities
- In-depth knowledge of automotive service processes and industry best practices
- Familiarity with dealership management software and service lane technology
- Minimum High School Diploma
- Valid driver's license
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