Automotive Service Lane Assistant
On-siteAshland, Virginia, United States
Job Summary
Greet arriving service customers, direct them to representatives, and manage their flow into the waiting area. Communicate customer arrivals and needs with dealership staff while working closely with the service department to keep scheduled appointments on track. Answer inbound service calls to assist with scheduling and ordering parts, then conduct follow-up courtesy calls and log comments into the eLeads CRM. Update customer information in the CRM as appropriate and perform other duties as assigned. This role requires a valid driver's license, strong communication skills, and the ability to work in a fast-paced environment.
Required Qualifications
- Strong verbal and written communication abilities
- Excellent listening skills with keen attention to detail
- Positive and friendly demeanor, and enjoy interacting with customers
- Must be able to work in a fast-paced environment
- Ability to pass a pre-employment background screening, Motor Vehicle Records check, and drug test
- Must have a valid driver's license
Desired Qualifications
- Previous dealership experience is a plus!
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