Automotive Service Call Center Specialist
On-siteEnglewood, Colorado, United States
Englewood, Colorado, United StatesOn-siteFull TimeLicense Or CertificationLarge
Full TimeLicense Or CertificationLarge
Job Summary
Provide outstanding customer service by promptly addressing inquiries, analyzing customer needs to recommend products, and handling cash transactions accurately. Maintain accurate records of interactions in the computerized system while utilizing phone etiquette to communicate effectively with clients. Assist customers with scheduling appointments and follow-ups, support sales initiatives by promoting additional services, and ensure a clean office environment. Collaborate with team members to enhance overall service delivery in a fast-paced environment. Valid driver's license and background check required.
Required Qualifications
- Proven experience in customer service or client services, preferably in the automotive sector
- Strong phone etiquette and communication skills, both verbal and written
- Proficiency in using office software and computerized systems for record keeping
- Valid driver's license
- Able to pass a pre-employment background check and drug screen for illegal substances
- Authorized to work in the United States
- Strong problem-solving skills and attention to detail
- Ability to work well in a team environment and uphold dealership standards
Desired Qualifications
- Experience with cash handling procedures is preferred
- Ability to analyze information and provide tailored solutions to customers
- Multilingual abilities are a plus, enhancing communication with diverse clientele
- Sales experience is advantageous, contributing to overall business growth
- Strong organizational skills with the ability to multitask in a fast-paced environment
- A genuine interest in automotive products and services is highly desirable
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