Automotive Service Appointment Coordinator
$39,520–$45,760 year
On-siteTacoma, Washington, United States
Tacoma, Washington, United StatesOn-siteFull Time$39,520–$45,760 year
Full Time
Job Summary
Greet Service customers, schedule and confirm appointments via phone, online requests, and live chat, and follow up on missed bookings. Answer incoming calls, direct customers to appropriate teams, and assist with maintenance recommendations. Process payments accurately, review invoices, and provide receipts while maintaining accurate appointment records. Communicate with Service Advisors to ensure a smooth customer experience and handle general administrative duties as needed. Full-time, five days per week between 7:00 a.m. and 6:00 p.m., Monday through Saturday.
Required Qualifications
- Valid driver's license
- Acceptable driving record
- Employment contingent upon successful completion of a pre-employment drug screen
- Acceptable driving record for positions involving the operation of company or customer vehicles
Desired Qualifications
- Automotive BDC experience
- Call center experience
- Cashiering experience
- Customer service experience
- Excellent verbal and written communication skills
- A friendly, professional, and customer-focused approach
- Strong organizational skills
- Attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable using computers
- Comfortable using phone systems
- Comfortable using online scheduling tools
- Punctuality
- Reliability
- Eagerness to learn
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