Automotive Service Advisor

Greet customers promptly, perform thorough write-ups with accurate concern documentation, and set clear expectations regarding repair timelines and costs. Maintain consistent proactive communication throughout the repair process, present inspection findings with transparency, and obtain proper authorization for repairs. Monitor repair progress, ensure timely updates, and support technician efficiency through accurate repair order documentation. Call on customer lists to increase appointment volume while resolving concerns professionally and escalating issues when necessary. Meet or exceed department gross profit and effective labor rate benchmarks, maintain high CSI and NPS scores, and minimize comebacks through accurate communication.