Automotive Service Advisor / Writer | Weekends Off | Kalamazoo
On-site · Kalamazoo, Michigan, United States
Job Summary
Automotive Service Advisor/Writer guides guests through the repair process, explains repair options in an understandable manner, manages store workflow, and helps customers by presenting the best repair solutions with honesty and integrity. The role involves selling services without compromising integrity, maintaining a positive team atmosphere, communicating professionally by phone, building long-term relationships with guests and the store, coordinating customer service activities, and assisting teammates. Occasional shuttle duties are required; the position emphasizes teamwork, customer satisfaction, and ensuring repairs meet proper specifications. Monday–Friday, 7am–6pm with an in-person work arrangement at the Kalamazoo, MI location.
Required Qualifications
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows based computer software and automotive store applications
- Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
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