Automotive Service Advisor

Manage customer service in the service department as the primary point of contact, explaining repairs, coordinating schedules with technicians, and handling telephone inquiries. Schedule service appointments, obtain customer and vehicle data, and generate repair orders with full documentation including signatures and cost estimates. Review technician notes to verify concerns, causes, and corrections are addressed, then provide written cost estimates and authorize additional work. Inspect vehicles, recommend additional service, establish payment methods, and track repair progress while keeping customers informed. Notify dispatchers of incoming work, cash out customers, and ensure vehicles are parked securely with keys marked. Maintain a clean workspace, adhere to safety policies, and complete required training to uphold company standards.