Automotive Service Advisor
$48,000–$85,000 year
On-siteMesa, Arizona, United States
Job Summary
Greet customers professionally and document their concerns while inspecting vehicles and verifying service needs against service history. Recommend services and communicate technician updates to facilitate informed decisions, then provide accurate quotes covering cost and completion time. Update customers daily on service status, process ticket cash-outs by reviewing inspections and explaining warranties, and conduct post-repair follow-up calls to ensure satisfaction. Track new and core returns and warranty parts for individual customers while adhering to company policies and standards. Requires a valid driver's license, State Inspector license, and ability to work Monday through Saturday.
Required Qualifications
- High School Diploma or equivalent
- Must be at least 18 years old
- Professional appearance
- Proven ability to work in a process driven environment
- Possess current, valid driver's license
- Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
- Ability to work Monday - Saturday
- Stand up to eight hours per day in the shop
- Walk to gain access to various areas of the building
- Bend, stoop, kneel and crouch regularly
- Full range of motion with arms and hands
- Ability to feel, handle or grasp objects frequently
- Lift and/or move up to 10 pounds regularly
- Lift and/or move up to 70 pounds frequently
- Vision sufficient to detect color, depth, and re-focus
Desired Qualifications
- Prior experience as a Service Advisor
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